Cancellation and Refund Policy

At Dhira, we strive to make sure the customer has the best experience while selecting and purchasing her/his favorite ethnic saree or outfits. Despite our best efforts to keep our customers happy, there are times when one might feel the need to return their product for circumstances beyond the customer’s or our control. We have listed everything below about our Cancellation and Refund Policy when a customer might decide to cancel an order, or seek refunds.

Note for Cancellation and Refund

Customers can choose to cancel all non-ready to ship products, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via email. Please be informed that “Ready to Ship” orders are not eligible for cancellations as they are dispatched within 24 hours of the receipt of the order.
Orders canceled after 24 hours of confirmation are dealt with on a case-to-case basis by our customer care team depending on the degree of process completion.
We provide the refund for all such orders in the form of a Store Credit only. This store credit is redeemable on our website within a stipulated period from time of issuance.
Please be informed that it takes a maximum of 2 business days to post the receipt of the cancellation request for us to cancel the order, and send a notification via email.

Note for Return and Exchange

The items should be unused and unwashed for hygiene reasons.
Customized products cannot be returned or exchanged.
Return/exchanged requests should be sent within 10 days of receiving the product.
Alterations would be done only once for the blouses or customized orders, if needed. If a customer needs any further alterations, the alteration and courier charges would have to be borne by the customer.
Products bought during sale are non-refundable.
Jewelry and Accessories cannot be returned or exchanged.

Return Policy

If a customer receives a defective product or tampered packaging, the customer should email us at hello@dhira.shop. Mentioning customer’s order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.
The return request should be sent within 10 days of receiving the shipment.
Customer has to cancel an order before the order is shipped.
The shipping charges for returning the products back has to be borne by the customer.
Once we receive the product, a quality check would be done by our team.
The refunded amount would be only for the products, excluding the shipping charges.
If a customer opts for a store credit, then it cannot be en-cashed later.
We unfortunately do not have an exchange policy for international customers.

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